Privacy Policy
Akasa Coworking Privacy Policy
Akasa Coworking Private
Limited cares about your privacy. We are committed to maintaining your trust by
protecting your Personal Information. This Privacy Policy (“Policy”) describes
how Akasa Coworking collects, uses, discloses, and otherwise processes your
Personal Information in connection with your use of our websites (“Website
Services”), applications (“apps”), or other services that refer to or link to
this Policy(collectively our “Services”).
This Policy does not
apply to information that you provide to, or that is collected by, any
third-party such as any brokers, any payment platforms, etc that you may use in
relation to utilisation of Akasa Coworking Services. Please consult directly
with such third parties regarding their privacy policy. We will act as the data
controller for your Personal Information for managing the data shared by you
and shall process the same to improve, provide and offer our services to you.
Your Personal Information may therefore be shared with our affiliates and third
parties, which may be outside the jurisdiction of India to provide you with the
services that you or your Company have subscribed with us. Any Personal
information so collected and shared with us shall be governed by the Akasa
Coworking Companies Privacy Policy which can be found on the Akasa Coworking
website (akasacoworking.com/privacy) and as amended from time to time, and in
accordance with all applicable data protection laws.
We want to help you
build a life, and not just a living, through our Services. Before you use our
Services, please read this Policy in its entirety, to help you make informed
decisions about your relationship with us.
1) INTRODUCTION
a. Personal
Information. “Personal Information” is data that relates to you and can —
either on its own or in combination with other information — identify you as an
individual. Personal Information does not include data that has been aggregated
or made anonymous such that you can no longer be identified using means
reasonably available to us.
b. Our Services. The
Services referenced in this Policy include the Services provided by Akasa
Coworking.
c. References to
“you.” In this Policy, “you” means anyone who uses our Website Services.
2. INFORMATION WE
COLLECT:
The Personal
Information that we collect, and our use of that information depends on your
relationship with us and the requirements of applicable law as described below.
We collect information:
a) that you provide
to us directly.
b) that your
company, employer, partner, authorised representative provides to us;
c) about your
devices and their location, and your use of our Services, including through
cookies, pixels, web beacons, logs, and other Internet technologies
d) If you opt-in to
certain features or depending on your device settings, we obtain geo-location
data and information about your contacts;
e) from third
parties such as our landlords, building managers, licensees and property
brokers); and
f) that we obtain
from other sources, including data brokers or information service providers
(ISP)
3. INFORMATION COLLECTED
FROM YOU:
Akasa Coworking requests
different types of Personal Information from you and your company or others,
depending on the Services you use and your relationship with us. We may collect
the following categories of information, depending on the Services that you
use:
a) Contact
Information and other Identifiers, including your name, mailing address, phone
number, email
address, and other information that enables us to contact you;
b) KYC Verification
Information, including your personal photograph, photo ID or government issued
identification, and date of birth;
c) Professional and
Employment-Related Information, including your company name, title, role, team,
and other information about your profession;
d) Payment
Information, including your credit or debit card details, bank account
information, and payment or other information required when you make a
purchase;
e) Email Calendar
Information, when we integrate with your corporate email calendar (e.g.,Gmail
or Microsoft Outlook) and collect data regarding the conference rooms you book;
f) Office
Preferences, including your requested or preferred temperature, fan speed, desk
and chair height, desk location, phone booth, beverage, snack, and other
preferences related to the Services;
g) Utilization
Information, including how frequently you visit, how long you stay, and what
types of Services you use when you visit a Akasa
Coworking location. These include services such as printer or Wi-fi usage,
and desk or conference room bookings;
h) Communications,
and any other information that you intentionally share, send, or receive using
the Services, including your e-mail, SMS, Slack, requests made through feedback
platforms, automated chatbots, Amazon Echo, other voice assistants or similar technology,
calendar invitations, and any other information you choose to share with us —
including your photos, videos, blog entries, interests, hobbies, lifestyle
choices, and groups with which you are affiliated — and that you send or
receive using the Services;
i) Device and Usage
Information, including information about your computer or device and Internet
or other electronic network activity information. This includes:
j) Device
identifiers, such as IP address, WIFI MAC address, and Bluetooth address.
k) Geolocation
information, such as through your mobile device’s GPS signal or WIFI signal,
and information about your contacts, depending on your device settings;
l) Information about
your online activity, including information collected through the use of
standard Internet technologies, such as cookies, pixels, web beacons, logs, and
other Internet technologies, and your offline activity, including information
about events you attend at Akasa Coworking locations; and
m) Information
gathered by sensors about how you use our Services, including through Spatial
and People Analytics Sensors (“SPA Sensors”) in offices, kitchens, conference
rooms, and other spaces of some facilities that you may work in or visit, to
promote more efficient and comfortable uses of the Services. Examples of SPA
Sensors include desk occupancy sensors, environmental sensors, WiFi network
hubs, and optical camera-powered sensors.
n) Other Personal
Information, including, in addition to all of the information described above,
instant messenger and social media screen names, usernames, relationship to
emergency point of contact, vehicle identification, and other details such as
the time and purpose of your visit, photos of you, and data or files that you
input, upload, or store with the Services, such as search queries that you
submit, and documents that you upload to the Services. We will also process
Personal Information included in content and information that you add to your
member network or other community profile.
4. INFORMATION COLLECTED
ABOUT YOU
Third-Party Sources. We obtain Personal Information about you from your
company, employer, partner, authorised representative OR host if you are a
visitor or guest to one of our spaces. We may also receive your Personal
Information from publicly and commercially available sources, as permitted by
law and other third parties with whom we have an arrangement. We combine this
information with Personal Information or other information that we receive from
or about you, where necessary to provide the Services you requested. If we
obtain Personal Information about you from a third party, we will confirm that
the Personal Information is from a legitimate source.
Google and Other
Third-Party Analytics. We use a tool
called “Google Analytics” to collect information about the use of our Website
Services (e.g., Google Analytics collects information such as how often users
visit the Website Services, what pages they visit when they do so, and what
other sites they used prior to visiting the Website Services). Google Analytics
collects only the IP address assigned to you on the date that you visit the
Website Services, rather than your name or other identifying information. The
information collected through the use of Google Analytics is not combined with
your Personal Information. We also may use other third-party analytics tools to
collect similar information about use of certain online Services.
“Do Not Track.” If you have enabled the feature, your web browser may
transmit “do-not track” signals to our websites and other online services with
which your browser communicates to our Website. In the event that you chose
this option, Akasa Coworking will no longer track your information.
Mobile Computing. We provide websites and online resources that are
specifically designed to be compatible and used on mobile computing devices.
Mobile versions of the Services may require you to log in with an account. In
such cases, information about use of each mobile version of the website may be
associated with user accounts. In addition, Akasa Coworking enables you to
download an application, widget, or other tool that can be used on mobile or
other computing devices. Some of these tools may store information on mobile or
other devices.
These tools transmit
Personal Information to Akasa Coworking to enable you to access your user
accounts and to enable Akasa Coworking to track use of these tools. Some of
these tools enable you to e-mail reports and other information from the tool.
5. USE OF PERSONAL
INFORMATION:
In general, your
Personal Information is used by us to:
a) provide you with
Services, including online and offline events, and other materials you request;
b) protect against
fraud, abuse, or harm and to otherwise provide a Secure Environment (“Secure
Environment” as used in this Policy means both physical and online
environments);
c) respond to or
fulfil customer service requests;
d) analyse, better
tailor, and improve our products and Services;
e) contact you about
our Services, promotions, and sweepstakes, tailor and provide you with relevant
advertising, enhance your engagement with us, and otherwise communicate with
you through various means, which may include by email, telephone, post, or by
other means as communicated to you from time to time; and
f) comply with our
legal obligations and enforce our legal rights, such as, among other things, to
exercise contractual rights, to comply with financial reporting obligations,
court orders, warrants, or subpoenas in accordance with applicable law.
6. SHARING OF PERSONAL
INFORMATION:
We disclose your
Personal Information in limited circumstances to our partners in order to
provide our Services and to improve ways of working in our community and where
required by applicable law. Where required by applicable law, we will only
share your Personal Information with particular third parties with your
consent. We will require all parties receiving your Personal Information to
take appropriate measures to protect your Personal Information and to process
your Personal Information only for the purposes described:
a) Our Community. Our Services include online and
offline member communities, forums, networks, and other features through which
you may share information and connect with others.
b) Primary Members. Information on the utilization of
our services by individual members may be shared with the primary member or the
organization who purchased the memberships. Examples of individual members are
employees of a member company or students of a member university.
c) Suppliers and Vendors. We rely on various
third-parties to perform a variety of services on our behalf and to help us
grow and improve our business. We take steps to ensure that where we share your
Personal Information with these third parties that they act only in line with
our instructions and on our behalf, or otherwise use Personal Information as
described in this Policy.
d) Landlords and Building Management. In some cases
we may share your Personal Information with our landlords and/or building
management at Akasa Coworking properties so that they can effectively manage
and operate the building
e) Research/ Survey Solicitations. From time to time, we
will share your Personal Information to perform research (online and offline)
via surveys on our behalf. Participation is voluntary, and we will use the
information that we collect for research and reporting purposes, and to help us
to improve the quality of our Services. We use the survey responses to
determine the effectiveness of our Services, including the quality of our
communications and our advertising and/or promotional activities. If you
participate in a survey, your responses will be used along with other
participants’ responses.
f) Other Parties When Required by Law and as Necessary to
Provide and Protect Our Services.
There may be
instances when we disclose your Personal Information to other parties:
i) to provide you
with the Services that you or your company request;
ii) to comply with
our legal obligations, including with auditors, lawyers, CPAs, financial
consultants, or other consultants;
iii) to comply with
applicable law or respond to a legal process or a request for cooperation by a
government entity or law enforcement;
iv) to detect,
limit, and prevent fraud, or verify and enforce compliance with the policies
governing our Services; or
v) to protect our
rights, property, and safety or that of Akasa Coworking’s business partners,
members, or employees;
vi) and where
otherwise required by applicable law.
We share Personal
Information in this way, either to comply with legal obligations to which we
are subject to, or to meet our legitimate interests in protecting our business,
including from fraud and legal claims.
g) Other Parties in Connection with a Corporate Transaction. We
disclose or share your information in the event that we purchase, sell,
finance, transfer, or acquire all or a portion of a business or assets, such as
in connection with a merger, or in the event of a bankruptcy reorganization or
liquidation.
h) Other Third-Party Partners, in Connection With your Membership
Agreement. When the terms of your Membership Agreement allow,
and where permitted by applicable law, we may disclose or share your contact
information with select third-party partners who may contact you to offer
additional services related to your Membership. You may opt out of further
communications with such third-party partners by contacting Akasa Coworking and
are under no obligation to meet with third-party partners or purchase
additional services unless expressly agreed by you.
i) Other Third-Party Partners, With Your Consent. We
may request your consent to share Personal Information about you with certain
third parties so that they can provide you with special offers, promotional
materials, and other materials that may be of interest to you. With your
consent, we also use and publicize your name, likeness, and other personal
characteristics and private information for advertising, promotion, and other
commercial and business purposes.
7. THIRD PARTIES THAT
PROVIDE CONTENT OR FUNCTIONALITY ON OUR SERVICES
We partner with
certain third parties to collect, analyze, and use some of the Personal
Information described in this Policy. For example:
a) Third parties
that provide features and functionality on the Services by means of plug-ins.
Even if you do not click on or interact with social networking services or
other plug-ins, they collect information about you, such as your IP address and
the pages that you view.
b) Advertising
providers help us, and our advertisers provide advertisements on our Services
or elsewhere, including advertisements that are targeted based on your online
behavior, and analytics companies help us measure and evaluate the usage of our
services.
c) Other content
providers offer products and services on our Services and operate contests,
sweepstakes, or surveys on our Services.
d) SOCIAL MEDIA: We are active on social media
(e.g., Twitter, Facebook, etc.) and share information, images, and videos with
the public through unaffiliated external social media sites. While we will not
edit comments, we may delete a comment from our page on a social media site if
it, for example, does not relate to the post, promotes a commercial product or
service, uses obscene, threatening, or harassing language, or if it is a
personal attack or hate speech that targets or disparages any ethnic, racial,
age, or religious group (or other legally protected group), or if it advocates
illegal activity or violates copyright laws.
8. RIGHTS IN YOUR
INFORMATION: ACCESS, RECTIFICATION, ERASURE, AND RESTRICTION
We value your rights
to your data. In accordance with applicable law, you may have the right to:
a) request
confirmation of whether we store, use, or share any of your Personal
Information and be informed about third parties with whom your Personal
Information has been shared;
b) obtain access to
or a copy of your Personal Information;
c) receive an
electronic copy of the Personal Information that you have provided to us, or
ask us to send that information to another company (the “right of data
portability”);
d) restrict our uses
of your Personal Information or, as described above, object to those uses or
restrict our sharing of your Personal Information;
e) seek correction
of inaccurate, partial, untrue, or incomplete Personal Information; in some
cases, we may provide self-service tools that enable you to update your
Personal Information;
f) request erasure,
anonymization, or blocking of Personal Information held about you by Akasa
Coworking, subject to certain exceptions prescribed by law;
g) withdraw your
consent to our processing of your Personal Information. If you refrain from
providing Personal Information or withdraw your consent to processing, some
features of our Service may not be available;
h) object to an
automated decision that Akasa Coworking has made and request the review of
decisions taken exclusively based on automated processing, if that could affect
data subject rights; or
i) cancel your
online account if one has been created. We will process all such requests in
accordance with local laws. To protect your privacy, Akasa Coworking will take
steps to verify your identity before granting access or making any changes to
your Personal Information. To request to review, update, or delete your
personal information or to otherwise reach us, please submit a request by
emailing us at contact@ akasacoworking.com
9. OPT-OUT and WITHDRAWAL
OF CONSENT: You may have the
right to opt-out or withdraw your consent for certain uses and disclosures of
your Personal Information as set out in this Policy, and in specific
circumstances, for example related to direct marketing.
10. SENSITIVE PERSONAL
INFORMATION: Where you have
consented to Akasa Coworking’s use of “sensitive” Personal Information (e.g.,
Personal Information relating to your health, religious or philosophical
beliefs, or biometric information which is used to uniquely identify you)
(“Sensitive Personal Information”), you may withdraw that consent, in
accordance with applicable law. Prior to disclosing Sensitive Personal
Information to a third party or processing Sensitive Personal Information for a
purpose other than its original purpose or a purpose authorized subsequently by
the data subject, Akasa Coworking will endeavor to obtain your explicit consent
(opt-in). Where your consent for the processing of Personal Information is
otherwise required by law or contract, Akasa Coworking will comply with the law
or contract.
11. EMAIL AND TELEPHONE
COMMUNICATIONS
a) Opting Out of Marketing Communications. We will
provide a means to unsubscribe from our marketing-related email communications.
Note that we will continue to send transaction-related emails regarding
products or services that you have requested following an unsubscribe. We may
also need to send you certain communications regarding the operation and
administration of the Services, and you will not be able to opt-out of those
communications, e.g., communications regarding updates to our Terms of Use or
this Policy. If you no longer desire to be contacted by us, you must terminate
your relationship with Akasa Coworking and can no longer use our Services.
b) Collaboration. We do not sell your Personal
Information to third parties for their direct marketing purposes. We may
partner with other organizations to run events or programs. The Personal
Information and other information that you provide to sign up or participate in
that event or program will be available to that organization, and you may
receive emails or other communications from it after the event. Please refer to
that organization’s privacy policy for information on how to opt-out of its
communications.
c) Text Messages. We may send you SMS text messages
related to our Services or transactions. You can opt-out of these messages at
any time by replying STOP.
12. RETENTION: Akasa Coworking will retain your Personal Information
for as long as you have a relationship with us, and for a period of seven 10 years
after your relationship with us has ended to comply with applicable laws.
When determining how
long this retention period will last once the purpose of processing the
Personal Information has been satisfied, we take into account the length of
time Personal Information is required to:
a) Continue to
develop, tailor, upgrade, and improve our Services;
b) Maintain business
records for analysis and/or audit purposes;
c) Comply with
record retention requirements under the law;
d) Defend or bring
any existing or potential legal claims; or Address any complaints regarding the
Services.
13. INFORMATION SECURITY: The security of all Personal Information provided to Akasa
Coworking is important to us. Akasa Coworking takes reasonable steps
endeavoring to use appropriate technical or organizational measures to protect
your Personal Information, including against unauthorized or unlawful
processing and accidental loss, destruction, or damage. Unfortunately, no data
transmission over the Internet or storage of information can be guaranteed to
be 100% secure. As a result, while Akasa Coworking strives to protect your Personal
Information, we cannot ensure or warrant the security of any information that
you transmit to, and you do so at your own risk. As such, we ask that you help
us be safer together by implementing your own security controls, such as a
strong password, not sharing your credentials or badge with others, logging out
when you leave your desk, and other security best practices.
14. AUTOMATED PROCESSING: In the future, we may use automated processes to help
us determine your eligibility for new services, alternate space, or other
business-related opportunities. In such cases, if and as applicable, and to the
extent required by applicable law, we will endeavor to implement suitable
safeguards, including, for example, an opportunity for you to request human intervention,
express your point of view, contest any decisions made, or request that we
restrict the use of your Personal Information for the purposes of these
automated decisions. By using our Services or providing Personal Information to
us, you agree that we may communicate with you electronically regarding
security, privacy, and administrative issues relating to your use of our
Services. If we learn of a security system’s breach, we may attempt to notify
you electronically by posting a notice on our Services, by mail or by sending
an email to you.
15. OTHER RIGHTS AND
IMPORTANT INFORMATION
a) CCTV: Akasa Coworking’s buildings and
facilities have CCTV installed to meet our legitimate business interests in
protecting the safety of Akasa Coworking’s employees, members, vendor employees
and guests and their property. These recordings may be accessed by Akasa
Coworking. Akasa Coworking may also make CCTV footage available to members and
other third parties authorized by Akasa Coworking. These recordings may be shared
with competent authorities in accordance with applicable laws, if required. The
recordings are generally retained for a limited period of time but may be kept
longer where Akasa Coworking or an applicable member determines that it is
appropriate, for example in connection with the investigation of an incident,
or when competent authorities request us to retain them.
b) THIRD PARTIES: This Privacy Policy does not
address the privacy, data, services or other practices of any entities other
than Akasa Coworking. We display advertisements and other content from third
parties or partners that link to third-party websites that we do not own or
operate. We provide links to these third-party sites as a convenience to you.
They are not intended as an endorsement of or referral to the linked services.
The linked services are subject to their separate and independent privacy
statements, notices, and terms.
Additionally, third
parties may sell goods or offer services at our facilities or in combination
with our Services. We are not responsible for those third parties’ services or
their privacy practices. We cannot control or be held responsible for third
parties’ privacy practices and content. Please read their privacy policies to
find out how they collect and process your Personal Information prior to
submitting any Personal Information. The collection, use, and disclosure of
your Personal Information will be subject to the privacy policies of the third
party and not this Policy. We are not responsible for the data collection,
privacy, and information sharing policies and procedures or content of such
third-parties.
16. CHANGES TO THIS POLICY
IN THE FUTURE
Any information that
is collected via the Services is covered by the Policy in effect at the time
such information is collected. We reserve the right to change, modify, add, or
remove portions of this Policy at any time and at our sole discretion. If we
make any material changes to this Policy, we will notify you of those changes
by posting them on the Services or by sending you an email or other
notification, as required by applicable law, and we will update the “Last
Updated” date to
indicate when those changes became effective. We encourage you to review this
Policy periodically to remain informed of how we use and protect your
information, and to be aware of any policy changes. Your continued relationship
with us after the posting or notice of any amended Policy shall constitute your
agreement to be bound by any such changes. Any changes to this Policy take
effect immediately after being posted or otherwise provided by Akasa Coworking.
17. COMPLAINTS AND
QUESTIONS
If you have any complaints or have questions regarding this Policy, please contact us at contact@akasacoworking.com or at info@akasacoworking.com.